SHOP NEW ARRIVALS
CLICK FRENZY SHIPPING NOTICE
Please note due to the high volume of orders received from our Click Frenzy Sale there may be a delay of up to 5 business days in dispatching orders. We appreciate your patience as we endeavour to dispatch orders as quickly as possible during this period.
Lalalandfashion.com ships worldwide!
Domestic (Australia wide) Orders received before 7am on a weekday are normally processed & dispatched that day. Orders placed after 7am on weekdays, on a weekend or public holiday will be processed on the next business day. Please note in peak periods there may be delays of 1-2 days in shipping domestic orders.
Lalalandfashion.com uses Australia Post Express Post Service for all orders within Australia.
We offer Free Shipping for all Orders within Australia $75 and over
Shipping for orders under $75 Australia wide is $9
Delivery outside of Australia is $15. For orders $150 and over International Shipping is Free. Please see bottom of page for further details regarding International Shipping
Australia Wide Delivery Time
For deliveries within the Australia Post Express Service Guarantee Network orders will be delivered overnight. For orders outside of the Australia Post Express Service Guarantee Network please allow an additional 1-2 business days for delivery. For more information regarding the Australia Post Express Service Guarantee Network please go to www.auspost.com.au/parcels-mail/express-post-guarantee.html
Once you’ve placed an order online, you’ll receive an automated email with a tracking number and information on how to track your order. If you have not received your items within 4 business days of your receipt, please email La La Land with your full name and order number and will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
What if I am not home when my order is delivered?
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, Australia Post will leave a card which you just need to take to the nominated Australia Post branch and pick it up. Unfortunately, sometimes deliveries are left by the door. It is out of our hands when this happens so our suggestion is to leave a note on the front door if you wish not to risk having the package dropped by your door as we want only you to receive your package.
What happens if my parcel does not arrive or lost in transit?
If the garments are lost or have been damaged in transit, please contact us within 7 business days of placing the order at: firstname.lastname@example.org
How can I pay for my online purchases?
La La Land accepts the following payment methods:
- Credit Card: Mastercard & Visa
Who do I contact if I have any other questions?
Please email us at: email@example.com anytime anywhere
La La Land ships to all Countries worlwide!
For all International orders under $150 we charge a Flat Rate of $15. This is the same for all Countries, and all orders outside of Australia
For orders $150 and over International Shipping is Free!
We send all International orders via Registered Post with Australia Post. Please note International orders are dispatched within 3 business days of placing.
INTERNATIONAL DELIVERY TIMES
Registered International Shipping $15 Flat Rate Worldwide. This service has no tracking. Signature on delivery is required so someone will have to be home at delivery or a card will be left for re-delivery*.
Express Courier International $45 Worldwide. This service is delivery generally within 1 week for orders to the USA, UK and Most parts of Asia. For all other countries delivery can be 1-2 weeks. Tracking is provided with the tracking no which is sent with the shipment email.
Shipping to New Zealand
The delivery Time to New Zealand is 1 week
Shipping to US, Canada and Mexico
The delivery Time Frame to US, Canada and Mexico is generally 2 weeks, however can be up to 3 weeks if there are delays with customs etc
All other International Customers
All other counties in UK, Asia, Europe, Africa, South America (with the exception of Mexico) delivery can take between 2-4 weeks from date of ordering. *Please note customs delays and delays with the postal service of the destination country are beyond our control. Please consider any delays of this nature when placing your order.
Shipping to Russia
Due to Russian Laws, orders shipped to Rusia must be delivered to a valid company address that is authorised to accept parcels. If you are placing an order from Russia, we strongly recommend you contact the Russian customs authority to confirm that you can receive the order.
For any queries regarding International Shipping or the Progress of an International order, please email firstname.lastname@example.org
Return to Sender of Orders
Orders that are sent back to La La Land as Return to Sender due to Non Payment of Customs Duties by the customer, The delivery not being Collected from a delivery centre by the customer or re-delivery not arranged by the customer, or Incorrect address provided by the customer will automatically be credited to the customers store account, (less shipping charges). Customers can than re-purchase the items from their order or anything else from our onlinestore with their Store credit. Please note Shipping is not complimentary on Store Credit.
Taxes & Duties
All prices on lalalandfashion.com are in Australian Dollars
Please note our prices do not reflect any Local Sales Taxes or Duties that may be payable upon the delivery entering into your country. We recomend you contact your local customs office for further information.